HOW DOES IT WORK?
We started in 2021 with our Instagram account where we offered our carefully curated vintage items. After a year of slowly growing our 'Instagram Store' on the side, we decided to take the next step and set up a website with webshop. As of from December 2021 we're live!

You can purchase all items we offer online straight in our webshop from now on and don't have to DM us first through Instagram. Easier and quicker for all of us! This doesn't mean that we won't be as active as before on our Instagram account of course! We'll still be sharing our items on Instagram and will still always be there when you have any questions, so keep the DM's coming! :)

ITEMS
The items that you purchase with us — if not stated differently — are vintage and manufactured in the past. These items are pre-owned and show signs of use. So please be aware of this and you will have to be okay with this before purchasing with us of course! We always try to describe the condition of our items the best we can and take many pictures so you can see the state it's in.

VIEWING OR RESERVING AN ITEM
We are primarily an online store and therefor do NOT give the option to reserve an item. It is possible to come and view an item upon purchasing with us, but please do keep in mind that it would be possible that the item sells in the meantime. If you have any questions, please do contact us before purchasing or to make an appointment to come by our showroom. You can send us an email or DM on Instagram.

ORDER CONFIRMATION
When purchasing with us you accept our terms and conditions. You're well-aware that all our items are in used condition. 

Once an order is completed through our webshop, the customer will automatically receive a confirmation email. In case of errors or omissions in the order, we reserve the right NOT to send the product to the customer, and thus cancel the order. We always aim to process orders within 48 hours whereafter it will be dispatched. Shipping durations differ per country.

PAYMENTS
We offer a variance of different options to pay through our webshop. All these payments are done securely.

SHIPPING
We offer worldwide shipping to most countries. Most countries within the EU, UK and US are able to place orders on smaller items directly through our webshop including shipping. On larger items we will have to get you a shipping inquiry, please send us an email if you would like to receive a shipping inquiry.

Is there no shipping option available to your country directly through our website, please contact us so we can get you a shipping inquiry and set up your order.

Local delivery within Amsterdam can be arranged upon request.

DAMAGES
Please do make sure to open your parcel once it’s been delivered and make sure the parcel arrived in good condition. In case of a defect, note that any damaged need to be reported within 7 days after you received the parcel. Otherwise the insurance on the parcel has expired and no claims can be made afterwards.

PICK-UP
Pick-up is always available for any one who would like to order with us. If you would like to arrange shipping to your country yourself, please place your order choosing 'pick-up'.

All pick-up order can be collected at your showroom once you've received our confirmation email that you're order is ready to be picked up. Please note that we are only open by appointment and that you need to contact us prior to coming by to make an appointment. You can either send us an email or DM on Instagram.

RETURNS
As per EU-law we have a 14-day return policy on online orders. All online purchased items can be returned to us within 14 days after receiving them. If you would like to return an item you will have to request this by sending us an email to info@jukiamsterdam.com. The return shipment is at your own expense and we can't be held responsible for this shipment in case something happens in transit. So, please make sure to use a reliable shipping company to ship the item back with and consider taking insurance on the return shipment too. Returns can only be accepted when item(s) is in the same condition as how you received the item(s). This means that the item(s) itself, as well as the original packaging the item came in needs to be in unused and undamaged condition. If a return shipment is received damaged, a restocking fee will be charged. The percentage of this restocking fee will be determined on the condition the return was received in.

For instore purchases we do not accept returns.

GIFTWRAPPING
Do you need your purchase wrapped as a gift? Not a problem! Please send us an email or DM to request your item to be wrapped, we can wrap all smaller items for you, free of charge. Please do contact us before your order has been processed.

WANT TO SELL SOMETHING? 
If you want to sell some of your vintage items from the 1950s or later, please don't hesitate to get in touch with us. If the item is to interest to us we will purchase your old stuff. If you could provide us with some information on the item(s) that you would like to sell and attach a picture with it then we can offer you a fair price for it so we can add it to our collection. 

WHAT KIND OF ITEMS ARE WE AFTER?
We only buy items that we would put in our own home. Juki is a reflection of our style and taste and we only buy what we like. This is a variety of different periods and styles, but mainly from the 1950s and up. It could be Midcentury Modern, Space Age, Memphis style, Brutalist or Bauhaus, or maybe something completely different but still something special. Please don't hesitate to get in touch with us with any questions and we will answer you as quick as we can. 

CONTACT US
You can get in touch with us via email at info@jukiamsterdam.com or via a DM through Instagram @juki.amsterdam
Please attach as much information that you have, we love to hear stories about an item, this gives it an extra historical value :)